Privacy Policy

Krisp Privacy Policy

Our privacy policy is statement or legal documents that discloses some or all the ways we gather, uses, disclose and manage your collected data, which is collected by us. This privacy policy describes the information we collect, how it is used and shared, and your choices regarding this information. We recommend that you read this along with our Privacy Policy which highlights key points about our privacy practices (including what information we collect, when we collect it, and how we use it).
At Krisp we are dedicated in protecting your personal information and informing you about how we use it. This privacy policy applies to transactions and activities and data gathered through the use of Application or Website. Please review this privacy policy periodically as we may revise it time to time. Each time you use the Krispindia website or apps provide us with the information, by using the Site, you agree to the collection and use of information in accordance with this privacy policy.

Your concern with privacy policy relates to KRISP Hospitality Private Limited (the “Company”, “we”). A company incorporated under the company act 1956. Having its registered office at Office No.102, Sai Empire, Near ICICI Bank above great Punjab Hotel, Baner Road, Pune-411045.
It also tells you how you can access and update/change your personal information and make certain choices/changes in the information about how your information is used. This Privacy Policy covers both “online” (e.g., web and mobile services, including any websites operated by us such as https://www.krispindia.in or Mobile Application, however accessed and/or used, whether via personal computers, mobile devices or otherwise) and “offline” (e.g., collection of data through mailings, telephone, or in person) activities owned, operated, provided, or made available by the Company. Our “online” and “offline” activities, in relation to facilitation of taxi hire services through a network of third party drivers and taxi operators, are collectively referenced as the “Services”. 
This Privacy Policy also applies to your use of interactive features or downloads that: 
(i)    We own or control.
Or
(ii)    Are available through the Services.
Or
(iii)    Interact with the Services and post or incorporate this Privacy Policy. 

    BY ACCEPTING THE CUSTOMER TERMS AND CONDITIONS, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY.

Please review the following carefully so that you understand our privacy practices. If you do not agree to this Privacy Policy, do not accept the Customer Terms and Conditions or use our Services. This Privacy Policy is incorporated by reference into the Customer Terms and Conditions. 
If you have questions about this Privacy Policy, please contact us through email address customersupport@krispindia.in provided on our website and/ Mobile Application.


1.    What information do we and third party service provider’s collect.

The Company collect the personal information which include any information about that can be used to identify an individual  such as name, Date of Birth, e-mail address , Location, IP address, mobile number, password, etc. We shall ask you to provide only such Protected Information which is for lawful purpose connected with our Services and necessary to be collected by us for such purpose.  We also collect information/data through filling of registration forms/ contact us forms etc.

2.    What is the information collected through Mobile application and computer as you accept of you our service.


•    We the company provides service through Mobile Application, Computer. We the company  take, preserve and use  the data regarding the mobile application, like application software, other technical information regarding software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to such Mobile Applications.

•    We will also gather information about your Mobile device and it will be used by our company to provide better service.

•    When use of the Application of our company the mobile device automatically collects the information regarding your mobile which is given below and without asking your permission.

•    Your preferred language
•    English, Marathi, Hindi.
•    Country site (if applicable) 
•    The manufacturer and model of your mobile device 
•    Your mobile operating system 
•    The type of mobile internet browsers you are using 
•    Your geolocation.
•    Information about how you interact with the Mobile Application and any of our web sites to which the Mobile Application links, such as how many times you use a specific part of the Mobile Application over a given time period, the amount of time you spend using the Mobile Application, how often you use the Mobile Application, actions you take in the Mobile Application and how you engage with the Mobile Application 
•    Information to allow us to personalize the services and content available through the Mobile Application.
•    Your geographic location.

3.    How the collected information used for Business.

•    Company uses the collected information for providing service. We use the information to monitor your trips history, also we use the said information for the purpose to help you and driver-partners find each other, determine the best routes, enable users to track their progress and share ETAs with friends, develop new features and services, enhance safety and security, rate of trips and for other purposes described in our Privacy Policy.

•    In case of booking via call center, our company (KRISP) may record calls for quality and training purpose. 

•    On collection of your information we company send you confirmation e-mail, OTP to your mobile to verify your user name and password.

•    Additional tracking information can be taken by using the GPS location of your mobile phone for knowing the exact geographic location of you and driver.

•    Company use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer our web site(s). Your IP address is used to help identify you, but contains no personal information about you.

•    Company will send you strictly service-related announcements on rare occasions when it is necessary to do so. 

•    Company may use the information obtained from you to prevent, discover and investigate violations of this Privacy Policy or any applicable terms of service or terms of use for the Mobile Application, and to investigate fraud, chargeback or other matters. 

•    Company provide some of your Protected Information (such as your name, pick up address, contact number) to the driver who accepts your request for transportation so that the driver may contact and find you. The companies for which drivers work (that are providing the transportation service) are also able to access your Protected Information, including your geo-location data. 


•    Company use that geo-location information for various purposes, including for you to be able to view the drivers in your area that are close to your location, for you to set your pick up location, for the drivers to identify the pickup location, to send you promotions and offers, and to allow you (if you choose through any features we may provide) to share this information with other people. 


•    In addition, Company  may use your Protected Information or Usage Information that we collect about you:

(1) to provide you with information or services or process transactions that you have requested or agreed to receive including to send you electronic newsletters, or to provide you with special offers or promotional materials on behalf of us or third parties 

(2) to enable you to participate in a variety of the Services’ features such as online or mobile entry sweepstakes, contests or other promotions

(3) to contact you with regard to your use of the Services and, in our discretion, changes to the Services and/or the Services’ policies

(4) for internal business purposes

(5) for inclusion in our data analytics

(6) for purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy. 

1.    HOW AND WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES 

•    Company does   not sell, share, rent or trade the information company have collected about you, other than as disclosed within this Privacy Policy or at the time you provide your information.

•    You can receive information from third party and Third party can provide you information on our behalf.

•    Your information may be collected using cookie. If you do not want information to be collected through the use of cookies your browser allows you to deny or accept the use of cookies. Cookies can be disable or controlled by setting a preference within your web browser on your device.

2.    THIRD PARTY CONTENT AND LINKS TO THIRD PARTY SERVICES

•    The Company services content that is supplied by a third party, and those third parties may collect website usage information and your Device Identifier when web pages from any online or mobile Services are served to your browser. 

•    In addition, when you are using the Services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control. We are not responsible for the privacy practices employed by any of these third parties. For example, if you click on a banner advertisement, the click may take you away from one of our websites onto a different web site. These other web sites may send their own cookies to you, independently collect data or solicit Protected Information and may or may not have their own published privacy policies. 


•    We encourage you to note when you leave our Services and read the privacy statements of all third party web sites or applications before submitting any Protected Information to third parties. 

3.    SOCIAL MEDIA FEATURES AND WIDGETS.

     Our application / mobile service may also include social media features like Facebook, WhatsApp, Instagram, Google like buttons and all these application buttons or interactive programs that run on online and mobile service, these features may collect your IP address, photograph, which page you are visiting on our online or mobile service.


4.    INFORMATION COLLECTED BY THE DRIVERS.

     The Privacy Policy will not cover the usage of any information about you which is obtained by the driver or the company to which the driver belongs, while providing you a ride on a booked cab using the services.


5.    CANCELLATION OF ACCOUNT

     In case of cancellation of your account or request us not to use your information to provide service by our company, contact us through e-mail which is our official contact detail we will response to your request. 


6.    CHANGE OF INFORMATION 

     The user is responsible for maintaining the accurate information which is send to us, if there is any changes in the provided information then you are responsible to changes in details which are provided. 

7.    CHANGES TO THE PRIVACY POLICY 

     From time to time, we may update this Privacy Policy to reflect changes to our information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If we make any material changes, we will notify you or by means of a notice on the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.